Services

ERP and operations systems

For businesses evaluating NetSuite, MYOB Advanced or Cin7 and finding that the licence cost never stops and the fit is never quite right. We deliver a department at a time, so each stage goes live on its own and is paid for on its own.

If you are evaluating ERP and the shortlist is NetSuite, MYOB Advanced and Cin7, there is a fourth option worth pricing. A system built for how your business runs, delivered a department at a time.

Custom ERP in a business of your size

An ERP implementation at a large company is a two year programme with a change management workstream. That is not what this is. In a business of 20 to 200 staff, an operations system covers four or five departments and goes live in stages over six to eighteen months.

Modules we commonly deliver

  • Sales orders and quoting
  • Purchasing and supplier management
  • Inventory, stock control and stocktakes
  • Production planning and scheduling
  • Warehouse, pick, pack and dispatch
  • Job costing and margin reporting
  • CRM and customer history
  • Management dashboards

Delivered in phases, so a failure is never total

The real objection to custom ERP is not cost. It is the fear of spending a year and a large sum on something that does not work on the day it is switched on.

We answer it structurally. Each phase covers one department, goes live on its own, and is paid for on its own. If phase one disappoints you, you have spent one phase and you own what was built. There is no single switch over day for the whole business.

Your accounting system stays

This is one of the first three questions we are asked, so here is the answer up front. No, you do not have to replace it. Xero, MYOB and QuickBooks handle the accounting well and your bookkeeper knows them. We integrate with the one you run. Invoices, purchase orders, payments and contacts sync both ways, and nobody rekeys anything.

The crossover point is usually somewhere between 25 and 60 users, depending on the licence you are quoted. Below it, off the shelf is normally cheaper. Above it, the licence alone will fund a custom build inside five years.

  • Purchasing, inventory, production, dispatch and job costing
  • Live stock on hand across multiple warehouses
  • Your accounting system stays where it is
  • No per user licence, and no forced upgrade schedule
Usually FileMaker, integrated with Xero or MYOB
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Stock on hand and allocation, across two warehouses.
Stock on hand and allocation, across two warehouses.

Off the shelf ERP compared with custom built

The comparison that matters is not features. It is the five year cost, and how much of your process you have to give up.

Off the shelf ERP
Custom built
Licence cost over five years
Per user, per month, rising annually. Often the largest line
None. You pay to build once and to change when you choose
Fit to your process
Good in the standard 80 percent, poor in the 20 percent that makes you money
Built to the 20 percent, because that is the reason you are doing this
Implementation
Three to twelve months, largely configuration and data migration
Six to eighteen months, delivered in useful stages
Cost of a change
A customisation, quoted by a partner, sometimes not possible at all
A change request against a known codebase
Upgrades
Forced, on the vendor's schedule, customisations may break
On your schedule, or not at all
When it wins
Your process is genuinely standard, or you need it running next quarter
Your process is the competitive advantage, and you intend to keep the business

How we build it

Read the full process
1

Discovery and scope

We sit with the people who do the work and map how the business actually runs, not how the org chart says it runs. You receive a written specification that you own outright, including the right to take it to another developer.

2

Design and prototype

We build a working prototype of the screens your team will use every day and put it in front of them. Changing a prototype is cheap. Changing a finished system is not.

3

Build in phases

Each phase covers one part of the business and is useful on its own. You go live with the first phase while we build the second, so value arrives early and risk stays small.

4

Go live and training

We migrate your data, train your staff in their own workflow rather than in the abstract, and stay close during the first weeks while people settle in.

5

Support and improve

Businesses change and so should the system. You move onto a support plan with a published response commitment, and change requests are quoted before any work starts.

The part that surprised me was how much of the first month was spent on our process rather than on software. By the time anything was built, they understood our business better than some of our own staff.
Mia Chen, General Manager

Wholesale distribution, Sydney

Custom inventory and purchasing system for a wholesale distributor

Monthly stock reconciliation cut from three days to four hours.

Read the case study →

Book a discovery call

Thirty minutes with the person who would build your system. We will ask about how your business runs today, where the manual work sits, and what you have already tried. You will leave with a view on whether custom software is worth it for you, and a rough range for what it would cost. There is no charge and no obligation.

Book a discovery call

Or call 02 7208 8867 during business hours.