How we work

Our process

Five stages. At the end of each one you have something you own and a decision to make about whether to continue.

Discovery is paid, fixed price, and yours to keep

Most firms scope for free and recover the cost in the build, which gives them a reason to win the work rather than to tell you the truth about it. We charge a fixed price for discovery and hand you a written specification you own outright, including the right to take it to another developer and have them quote against it.

If the specification says custom software is not worth it for you, that is a useful answer and you have paid a small amount to get it.

Discovery is $2,500, fixed price, and takes two to four weeks.

Discovery and scope

We sit with the people who do the work and map how the business actually runs, not how the org chart says it runs. You receive a written specification that you own outright, including the right to take it to another developer.

You provide: Access to your team for two to three sessions, and samples of your current spreadsheets and reports.
Duration: Two to four weeks
You receive: A written specification, a phased delivery plan, and a fixed price for stage one.

Design and prototype

We build a working prototype of the screens your team will use every day and put it in front of them. Changing a prototype is cheap. Changing a finished system is not.

You provide: Two or three staff for review sessions.
Duration: Two to three weeks
You receive: A clickable prototype and a signed off screen design.

Build in phases

Each phase covers one part of the business and is useful on its own. You go live with the first phase while we build the second, so value arrives early and risk stays small.

You provide: A nominated project contact and data for migration.
Duration: Six to twelve weeks per phase
You receive: A working system in production at the end of every phase.

Go live and training

We migrate your data, train your staff in their own workflow rather than in the abstract, and stay close during the first weeks while people settle in.

You provide: A cut over date and staff availability for training.
Duration: One to two weeks
You receive: Migrated data, trained staff, written documentation and a warranty period.

Support and improve

Businesses change and so should the system. You move onto a support plan with a published response commitment, and change requests are quoted before any work starts.

You provide: Whatever comes up.
Duration: For as long as it suits you
You receive: A named developer who knows your system, and monthly reporting.

Where we use AI, and where we do not

You are entitled to ask, so we will say it plainly rather than wait to be asked.

We use AI tooling to speed up routine coding, test writing and documentation.
Every line of output is reviewed by a senior developer before it reaches your system.
We do not deliver anything we do not understand and could not maintain by hand.
Your data, your documents and your business rules are not used to train any model.
Client information is not entered into public AI tools.
Where it saves time, that saving shows up in your quote rather than in our margin.

Book a discovery call

Thirty minutes with the person who would build your system. We will ask about how your business runs today, where the manual work sits, and what you have already tried. You will leave with a view on whether custom software is worth it for you, and a rough range for what it would cost. There is no charge and no obligation.

Book a discovery call

Or call 02 7208 8867 during business hours.